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Shipping and Return Details


REFUNDS AND RETURNS


Please ask prior to returning any goods.


ProSciTech Pty Ltd complies with the ACCC guidelines, available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund


If you decide the item purchased does not suit your requirements, please contact us to see if a return is possible. It is not possible to return some items, so please ask before purchase if you think it may be necessary. Please note, a 15% re-stocking charge will be levied on materials returned because of error on the part of the customer. We try to keep this charge minimal, however returns do have a cost to us.

 

GUARANTEE

All products are guaranteed as advertised. Defective products should be returned to us for replacement or credit. Please contact us prior to returning goods.


We endeavour to provide accurate descriptions, illustrations, prices and stock availability, but errors and omissions are possible. All quotations are E&OE (Errors and Omissions Excepted)

 

SHIPPING INFORMATION

Shipping and Handling charges are $15 for Australian orders. Orders are shipped from Townsville, Queensland within 24 hours. Our couriers pick up from 2:30pm, so please place your order in plenty of time for processing and packing if you would like it sent same day.
When items are not in stock, your order may be part-shipped. Items on back-order will be sent as soon as they become available.
ProSciTech will choose the courier for your order with consideration for the destination, value of parcel, weight and perishability of contents. It is our concern that our shipments reach you, our customer, rapidly and in good condition. Please contact us if you have any issues with a shipment and we will do our best to resolve it. Please keep in mind however, that our legal responsibility ends when goods are passed to the carrier.



Shipping to Australian Destinations

Charges:

Order Value Shipping and Handling charges
Greater than $200 - (exceptionally heavy or Dangerous Goods excluded). Free
Less than $200 $15

 

Shipping and Handling charges are $15 on small orders. Orders over $200 are shipped freight free.

 Delivery times:

Please check your email for tracking details provided at time of shipping for updates of your parcel. Estimated delivery is 2 – 10 business days, depending on the time of purchase and the delivery address.

NB Orders are shipped from Townsville, Queensland. You may need to allow an additional few days if the delivery address is outside a major center or in the Northern Territory or Western Australia. 

Urgent Orders:

Please request "urgent delivery" if you would like us to upgrade your shipment to express delivery. Providing your order fits in a satchel and/or is under 3kg in weight, we will ship your order either Star Track Priority overnight or Express Post. Larger or heavy orders need a quotation for additional freight costs.

 

Charges:

Order Value Shipping and Handling charges
Greater than $200 - (exceptionally heavy or Dangerous Goods excluded). $5
Less than $200 $20

If you require same day delivery, please request a freight quote.

 

Dangerous goods

See the table at the bottom of the page for DG shipment costs by road. Please specify when ordering if you require air service (this can be prohibitively expensive). Please request a quotation. We will charge at cost.

 

Shipping to New Zealand Destinations

Orders are now shipped 'receipted delivery'.

 

Charges:

Order Value Shipping and Handling charges
Greater than $200 - (exceptionally heavy or Dangerous Goods excluded). Free
Less than $200 $26 Minimum Charge

 

Heavy items (e.g. benchroll or microscope slides) may require an additional freight charge - please ask for a quote.

DANGEROUS GOODS shipped to New Zealand: Dangerous goods will be air-freighted and the freight charge billed at cost. Typically, this will be about AUD $600.00 to New Zealand (Up to 4kg).

Delivery times: by air with signature on delivery, depending on courier, delivery can take 3-14 working days. Customs delays are unpredictable and can extend the delivery.



Shipping to Rest of World Destinations

Charges: Orders valued below AUD $250 are charged a minimum of AUD $26.00 for shipping and handling, usually by registered air parcel; if shipping charges are greater than AUD $26.00, the shipping charge will be billed to you at cost.

 

Overseas orders valued above AUD $250.00 will attract the shipping charge only, billed to you at cost. If overseas customers choose to use their own freight company at their expense, a AUD $10 handling fee will be charged.

 

DANGEROUS GOODS shipped outside Australia: Dangerous goods to overseas destinations will be air-freighted and the freight charge billed at cost. Typically, this will be about AUD $700.00 to Europe or USA. (Up to 4kg)

 

Delivery times: by air with signature on delivery, depending on courier, delivery can be 7-21 working days. Customs delays are unpredictable and can extend the delivery time.



DANGEROUS GOODS (DG) surcharges

Shipping dangerous goods is time-consuming and can be costly. Shipping charges are set by freight companies and will be added to your invoice. We carry the additional hassle.
Only one DG fee applies to a multiple DG order. There are rare exceptions, eg. when two incompatible items must be shipped separately. You may find consolidating an annual order or combining a DG shipment with another laboratory is cost-effective when ordering Dangerous Goods.

 

Cat. No. Description Cost Packing Class
AACDL-1L Acid alcohol TNT $60 CLASS 3 PG II
AAURA-500 Auramine aqueous NO ADDITIONAL CHARGE CLASS 6.1 PG II
AAZUB-500 Azure B - Eosin Y NO ADDITIONAL CHARGE CLASS 3/6.1 PG II
ACF-500 Carbol fuchsin, strong stain NO ADDITIONAL CHARGE CLASS 6.1 PG II
ACFM-500 Carnoy's fixative NQX $140 CLASS 3/6.1 PG II
AEA36-1L EA36 (Eosin/extra light green) NO ADDITIONAL CHARGE CLASS 3/6.1 PGIII
AGMSA-500 Giemsa stain (methanol/glycerol based) NQX $140 CLASS 3/6.1 PG II
AGMSS-1L Giemsa special stain NQX $140 CLASS 3/6.1 PG II
AGSK-100 Gram stain kit NO ADDITIONAL CHARGE CLASS 3 PG II
AHBUF-500 HTK buffer NQX $140 CLASS 3/6.1 PG II
AHRNS-500 HTK rinse NQX $140 CLASS 3/6.1 PG II
AHSTN-100 HTK stain NO ADDITIONAL CHARGE CLASS 3/6.1 PG II
AJENR-1L Jenner stain, methanol based NQX $140 CLASS 3/6.1 PG II
AKOVC-20 Kovac's reagent NO ADDITIONAL CHARGE CLASS 3/8 PG II
ALESH-500 Leishman's stain, methanol based NQX $140 CLASS 3/6.1 PG II
AMLGR-500 Malachite green 1% aqueous solution NO ADDITIONAL CHARGE CLASS 6.1 PG II
ANBFJ-200 Formalin biopsy jars, neutral buffered, 3.7% NO ADDITIONAL CHARGE CLASS 3 PG III
APE10 Electrode cleaning solution sodium hypochlorite 0.6% NO ADDITIONAL CHARGE CLASS 8 PG III
APE10-5000 Electrode cleaning solution sodium hypochlorite ACR 0.5% w/v NO ADDITIONAL CHARGE CLASS 8 PG III
AWR-500 Wright's stain, methanol based NQX $140 CLASS 3/6.1 PG II
AWRGM-1L Wright Giemsa stain NQX $140 CLASS 3/6.1 PG II
C001 Glutaraldehyde 25% solution QUOTE NEEDED CLASS 8 PG II
C002 Glutaraldehyde 25% solution (ampoules) QUOTE NEEDED CLASS 8 PG II
C003 Glutaraldehyde 50% solution (ampoules) QUOTE NEEDED CLASS 8 PG I
C00370 Glutaraldehyde 70% solution (ampoules) QUOTE NEEDED CLASS 8 PG I
C003701 Glutaraldehyde 70% solution (ampoules) QUOTE NEEDED CLASS 8 PG I
C004 16% Paraformaldehyde (formaldehyde) aqueous solution NO ADDITIONAL CHARGE CLASS 9 PG III
C004-1L Formaldehyde 16% solution (from paraformaldehyde) NO ADDITIONAL CHARGE CLASS 9 PG III
C0042B 20% Paraformaldehyde (formaldehyde) aqueous solution NO ADDITIONAL CHARGE CLASS 9 PG III
C007 Paraformaldehyde NO ADDITIONAL CHARGE CLASS 4.1 PG III
C010 Osmium tetroxide NO ADDITIONAL CHARGE CLASS 6.1 PG I
C011 Osmium tetroxide 4% aqueous solution NO ADDITIONAL CHARGE CLASS 6.1 PG III
C012 Osmium tetroxide NO ADDITIONAL CHARGE CLASS 6.1 PG I
C020 Sodium cacodylate trihydrate NO ADDITIONAL CHARGE CLASS 6.1 PG II
C0205 Sodium cacodylate trihydrate NO ADDITIONAL CHARGE CLASS 6.1 PG II
C023 LR White resin only, medium grade, uncatalysed NO ADDITIONAL CHARGE CLASS 5.2
C024 LR White resin, hard grade, uncatalysed NO ADDITIONAL CHARGE CLASS 5.2
C025 LR White embedding kit, medium NO ADDITIONAL CHARGE CLASS 5.2
C026 LR White embedding kit, hard NO ADDITIONAL CHARGE CLASS 5.2
C032 Histocryl resin kit NO ADDITIONAL CHARGE CLASS 5.2
C034 Quetol 651/NSA embedding kit NO ADDITIONAL CHARGE CLASS 8 PG III
C035 Spurr's embedding kit NO ADDITIONAL CHARGE CLASS 8/3 PG II
C037 GMA embedding kit NO ADDITIONAL CHARGE CLASS 3 PG III
C038 Procure 812 embedding kit NO ADDITIONAL CHARGE CLASS 8/3 PG II
C039 Procure-Araldite embedding kit NO ADDITIONAL CHARGE CLASS 8/3 PG II
C040 Araldite embedding kit NO ADDITIONAL CHARGE CLASS 8/3 PG II
C041 Araldite 502 NO ADDITIONAL CHARGE CLASS 9 PG III
C042 n-Butyl methacrylate NO ADDITIONAL CHARGE CLASS 3 PG III
C045 Procure 812 NO ADDITIONAL CHARGE CLASS 9 PG III
C046 NMA NO ADDITIONAL CHARGE CLASS 8 PG III
C050 DMAE NO ADDITIONAL CHARGE CLASS 8/3 PG II
C052 DMP (2,2-Dimethoxypropane) TNT $60 CLASS 3 PG III
C053-25 DMP-30 NO ADDITIONAL CHARGE CLASS 8 PG III
C054 BDMA NO ADDITIONAL CHARGE CLASS 8/3 PG II
C064S Formvar solution 0.5% in ethylene dichloride NO ADDITIONAL CHARGE CLASS 3/6.1 PG II
C072 Phosphotungstic acid NO ADDITIONAL CHARGE CLASS 8 ; BOX
C073 Lead citrate NO ADDITIONAL CHARGE CLASS 6.1 PG III
C079 Uranyl acetate SEE C079-F SEE C079-F
C079-F DG freight $1063 CLASS 7
C082 Basic Green 4/ Malachite Green oxalate, certified, C.I. 42000 NO ADDITIONAL CHARGE CLASS 6.1 PG III
C0821 Basic Green 4/ Malachite Green oxalate, certified, C.I. 42000 NO ADDITIONAL CHARGE CLASS 6.1 PG III
C0825 Basic Green 4/ Malachite Green oxalate, certified, C.I. 42000 NO ADDITIONAL CHARGE CLASS 6.1 PG III
C096 Digitonin NO ADDITIONAL CHARGE CLASS 6.1 PG III
C106 Gold chloride NO ADDITIONAL CHARGE CLASS 8 PG III
C108 Hexamethyldisilazane NO ADDITIONAL CHARGE CLASS 3/8 PG III
C112 Indium trichloride NO ADDITIONAL CHARGE CLASS 8 PG II
C120 Lead acetate NO ADDITIONAL CHARGE CLASS 6.1 PG III
C139 Silver nitrate, ACS/ISO grade NO ADDITIONAL CHARGE CLASS 5.1 PG II
C1391 Silver nitrate, ACS/ISO grade NO ADDITIONAL CHARGE CLASS 5.1 PG II
C1395 Silver nitrate, ACS/ISO grade NO ADDITIONAL CHARGE CLASS 5.1 PG II
C151 Lead nitrate NO ADDITIONAL CHARGE CLASS 5.1/6.1 PG II
C152 Maleic acid NO ADDITIONAL CHARGE CLASS 8 PG III
C156 Propylene oxide TNT $60 CLASS 3 PG I
C157 Parlodion strips NO ADDITIONAL CHARGE CLASS 4.1 PG III
C201 Sodium Hydroxide 2N Solution NO ADDITIONAL CHARGE CLASS 8 PG II
C364 Potassium permanganate, analytical grade NO ADDITIONAL CHARGE CLASS 5.1 PG II
C365-100 Potassium permanganate, technical grade NO ADDITIONAL CHARGE CLASS 5.1 PG II
C365-500 Potassium permanganate, technical grade NO ADDITIONAL CHARGE CLASS 5.1 PG II
C440 Lowicryl HM20 embedding kit NO ADDITIONAL CHARGE CLASS 3 PG III
C445 Lowicryl HM20 polar embedding medium MonoStep NO ADDITIONAL CHARGE CLASS 3 PG III
C450 Lowicryl K11M kit NO ADDITIONAL CHARGE CLASS 3/6 PG III
C610 JB-4 embedding kit NO ADDITIONAL CHARGE CLASS 5.2
C613 JB-4 catalyst NO ADDITIONAL CHARGE CLASS 5.2
C615 JB-4 Plus embedding kit NO ADDITIONAL CHARGE CLASS 5.2
C618 JB-4 Plus catalyst NO ADDITIONAL CHARGE CLASS 5.2
C651 Methyl methacrylate TNT $60 CLASS 3 PG II
C665 Durcupan water soluble embedding kit NO ADDITIONAL CHARGE CLASS 9 PG III
I003 Conductive carbon/graphite paint, SEM adhesive NO ADDITIONAL CHARGE CLASS 3 PG III
I004 Conductive silver liquid, SEM adhesive NO ADDITIONAL CHARGE CLASS 3 PG II
I0041 Conductive silver liquid, SEM adhesive NO ADDITIONAL CHARGE CLASS 3 PGII
I008 Conductive silver pen, SEM adhesive NO ADDITIONAL CHARGE CLASS 3 PG III
I620 Biobond, tissue section adhesive NO ADDITIONAL CHARGE CLASS 8 PG II
IA013 Cytoseal™ 60 mounting medium NO ADDITIONAL CHARGE CLASS 3/6.1 PG II
IA017 SHUR/Mount, toluene-based mounting medium NO ADDITIONAL CHARGE CLASS 3 PG II
IA019 Permount mounting medium NO ADDITIONAL CHARGE CLASS 3 PG II
IA0195 Permount mounting medium STARTRACK $25 CLASS 3 PG II
IA158 Canada balsam NO ADDITIONAL CHARGE CLASS 3 PG III
ID010B SHUR/MARK™ slide marking pen, black NO ADDITIONAL CHARGE CLASS 3 PG III
ID010R SHUR/MARK™ slide marking pen, red NO ADDITIONAL CHARGE CLASS 3 PG II
IM022 Entellan® New, mounting medium NO ADDITIONAL CHARGE CLASS 3 PG III
IM0225 Entellan® New, mounting medium NO ADDITIONAL CHARGE CLASS 3 PG III
IM024 Eukitt™, mounting medium, 100mL NO ADDITIONAL CHARGE CLASS 3 PG III
IM024-500 Eukitt™, mounting medium, 500mL NO ADDITIONAL CHARGE CLASS 3 PG III
IM028 BioMount™ mounting medium NO ADDITIONAL CHARGE CLASS 3 PG III
LM030 Spray freeze STARTRACK $25 CLASS 2.1
M031 General purpose cleaner TNT $60 CLASS 8 PG II
M037 Jewellery cleaner concentrate TNT $60 CLASS 8 PG III
M051 3M™ Novec™ contact cleaner STARTRACK $25 CLASS 2.2

LIABILITY

All products are intended for laboratory applications only and the user assumes all responsibility involved in use and handling. We accept no liability for loss or damage resulting from the use or abuse of our products.



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